Isaacs Gallery in Louisville, KY

Reviews about Isaacs Gallery

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  February 21, 2020, by Dawn Lambright
  I was referred to Laura Fisher of Isaac’s Gallery, by an employee of Shane Co. There was a customer there when I arrived and I politely waited until they were finished talking. Laura asked how she could help me. A well-dressed customer came in and Laura asked her mother to address the client. I was asking about value and assessment on a number of jewelry pieces for my family heirs and insurance purposes, cost of valuation, and getting 3 assessments. When Laura pulled my necklace out of the jewelry box, she broke the chain. She handed my now broken necklace back to me, saying it broke when she was taking it out. Laura then left me and went to the new customer and got out her assessed platinum bracelet. Laura looked at me and loudly and rudely said we are not buying anything, at least twice. She said I should sit and wait. Laura did not offer to fix my now broken 25 yr+ Designer Arabic gold necklace. I felt as if I were being snubbed. Customer service is poor in this little shop.