Arhaus in Louisville, KY Closed now

Reviews about Arhaus

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  June 09, 2019, by Anne Ewing
  Poor customer service. Due to the clear message that Arhaus does not value customer service, Arhaus has lost a customer for life. I bought one chair that I wanted to pickup instead of paying $150 delivery. The store associate said I needed to talk to the manager regarding picking up the chair because they normally do not allow this. I ordered the chair with the intent to talk to the manager about being able to pickup instead of delivery. The manager called two days later and said we would have to pay $150 for delivery even though the chair can fit in my car. I explained that this is about 15% of my purchase and costs too much for what I bought. She was uninterested in my needs and cared nothing about pleasing the customer. I asked to cancel my order but she said it was noncancellable even though I just ordered 2 days ago and it takes 3 months to get it. It is a shame this company does not value customer needs!